Frequently Asked Questions
Find answers about appointments, treatment, insurance, and getting started with care at Animo Sano Psychiatry.
If your question isn’t listed, please contact our team, we’re here to help.
Call or email
For billing questions, email billing@animosanopsychiatry.com
For insurance verification, email VOB@animosanopsychiatry.com
“Animo Sano” means Healthy Mind. The name reflects our belief that mental health is foundational to overall well-being and our commitment to providing accessible, collaborative, and compassionate care.
We currently serve patients across eight states: Georgia, Tennessee, Missouri, Arkansas, Arizona, Oklahoma, New York, and North Carolina. In-person appointments are only available at our North Carolina locations listed below, while telehealth services are offered in all states where we operate.
- Fortunes Ridge: 5501 Fortunes Ridge Dr Suite P, Durham NC 27713
- Campus Walk: 2741 Campus Walk Ave Bldg 400 #200, Durham NC 27705
Yes. We are accepting new patients ages 4 and up. Age ranges may vary depending on the state you live in, so please check the services available in your state or contact us with your name and DOB with your name and DOB to confirm eligibility.
We offer free 15-minute consultations to help you determine whether we’re a good fit. Call 919-391-7202 (option 1) or submit the request form.
Yes. Completing forms 24–48 hours in advance helps avoid delays. You’ll find them in your patient portal once your appointment is scheduled.
Yes. A parent or legal guardian must attend the first visit; ongoing attendance will be discussed with your provider.
Availability varies, but most new patients can be seen within a few days to a week. Immediate Appointments Available depending on provider schedules.
Bring your completed forms (filled 24–48 hours in advance helps us prepare for your visit and reduces delays and rescheduling), payment, and a valid ID. Parents of minors should also bring their ID.
Your first visit will be an initial evaluation where we assess your mental health needs and develop a personalized treatment plan. You’ll receive forms and questionnaires to complete beforehand through your patient portal.
Yes. All patient forms are HIPAA-compliant and securely stored in our portal.
Yes. Contact our administrative team to submit your request. Some letters and forms may have a processing fee.
Yes, checks can be mailed to our Durham office:
5501 Fortunes Ridge Dr. Suite P, Durham, NC 27713, United States
Yes, as of April 1, 2023, we require all patients to have a credit card on file. You can set a monthly “Maximum Amount” that you authorize us to process and manage through your patient portal.
Medication Management:
MD/DO Initial: $299, Follow-up: $199
Advanced Practice Provider Initial: $199, Follow-up: $119
Psychotherapy:
MD/DO Initial: $299, Follow-up: $199
LCSW/LMHC/LMFT Initial: $199, Follow-up: $119
See our Self-Pay Rates page for full details.
We accept self-pay patients and those with out-of-network benefits. If your plan offers out-of-network coverage, we can submit claims on your behalf or provide a superbill for reimbursement.
Coverage varies by state, please email VOB@animosanopsychiatry.com with your name and DOB with your name and DOB to confirm eligibility. Even if your plan isn’t listed, we may still accept it.
North Carolina: Aetna, Cigna/Evernorth, Medicare, BCBS, Humana, United Healthcare, United HealthOne, Golden Rule, Optum Health, Liberty Network EPO, UMR, Tricare, Medcost, Oxford, NC Straight Medicaid, Healthy Blue, Alliance Health, WellCare, AmeriHealth Caritas, Partners Behavioral Health, Trillium, Vaya Health, Lyra Health, Carolina Complete Health, Allied Benefit, UnitedHealthcare Community Plan, Allegiance, Veterans Administration (Referral required), University-Sponsored Grant Programs (Duke, NCCU, NCSU)
Georgia: Aetna, Tricare, BCBS/Anthem, Cigna/Evernorth, United Healthcare, United HealthOne, Golden Rule, Lyra Health, UMR, Optum, OSCAR, CHAMPVA
Tennessee: BCBS, BCBS Medicare Advantage, Medicare, United Healthcare (UHC), UBH General, MAMSI One Net, MAMSI Workers Comp, UHC Medicare, UHC–Oscar, Humana, Aetna, Cigna, TennCare, BlueCare (Volunteer State Health Plan), UnitedHealthcare Community Plan, Wellpoint (Amerigroup Community Care), Oscar Small Group, Student Resources
Arkansas: BCBS, BCBS Medicare Advantage, Medicare, Aetna, UHC Medicare Advantage, United Healthcare (UHC), Cigna, Cigna Medicare
Arizona: UMR, UnitedHealthcare Group Medicare Advantage (select employer group plans)
Missouri: Aetna, Medicare, United Healthcare (UHC), UHC Medicare Advantage
Oklahoma: Medicare, Aetna, Aetna Medicare Advantage, United Healthcare (UHC), UHC Medicare Advantage, Cigna
New York: Aetna, Cigna, Humana, Medicare, Tricare, United Healthcare (UHC)
We offer a No-Cost or Risk Intake Guarantee. If you feel we’re not the right match after your intake session, this session will have no out-of-pocket cost to you.
Payment is due on the day of service. You can pay using any of the following options:
- Square pre-visit link (sent 4 days before your appointment)
- Patient portal
- Calling our office to charge the card you have on file
Important note: Any estimate of your patient responsibility is based on the most current information available at the time but is not a guarantee of final charges. All claims are processed by your insurance carrier, and your final out-of-pocket cost may vary depending on how your plan handles the claim.
Yes. We prescribe both stimulant and non-stimulant options in: Arizona, Missouri, Oklahoma, New York, North Carolina, and Tennessee.
We cannot prescribe stimulants in Georgia and Arkansas due to state restrictions. We continue to offer non-stimulant treatment options in these states and will work closely with you to develop a safe, effective care plan aligned with your needs and goals.
All medication decisions are made with your well-being as the top priority and include ongoing monitoring and follow-up care.
ScriptFinder is our prescription tracking and management tool that allows you to easily track and manage your prescriptions and refills.
No. While we specialize in ADHD care, our providers are experienced in treating a wide range of mental-health conditions for patients of all ages.
Yes, we offer Long-Acting Injectables as part of our treatment options at our Campus walk Durham location in North Carolina (2741 Campus Walk Ave). LAIs are medications administered by injection and gradually released over several weeks or months to maintain consistent medication levels, improve symptom control, and support treatment adherence.
We provide compassionate care for substance use disorders. However, we do NOT offer medication-assisted treatment (MAT) for opioid use disorders, such as buprenorphine (Suboxone) or methadone. We can help connect you with specialized providers for MAT.
TMS is a non-invasive, FDA-cleared treatment for depression and OCD. It uses magnetic pulses to stimulate areas of the brain associated with mood regulation and is typically used when standard treatments haven’t provided sufficient relief.
TMS therapy is only available at the Campus Walk Durham location (2741 Campus Walk Ave).
Our clinicians treat a wide range of conditions including ADHD/ADD, anxiety, depression, bipolar disorder, trauma and PTSD, OCD, sleep disorders, eating disorders, and women’s mental-health concerns, among others.
Up to 2 (our free 15-min consultations). Missed ones can be rescheduled.
Cancellations must be made at least 24 hours before your appointment. No-shows or late cancellations may result in a fee.
Yes. You can request a specific provider when scheduling or ask to switch later by contacting our office.
At this time, services are offered in English only.
Our multidisciplinary team includes board-certified psychiatrists (MD/DO), psychiatric nurse practitioners, physician assistants, and licensed therapists (LCSW, LMHC, LPC, LMFT).
Psychiatrists (MD/DO) attend medical school and can prescribe and adjust medications. Nurse Practitioners and Physician Assistants have advanced graduate training and also diagnose and manage patients for all mental-health conditions under the same standards of care.
Yes. We see patients ages 4 and up and offer specialized Child & Adolescent Psychiatry services.
This depends on your specific needs. A psychiatrist can prescribe medications and provide medical treatment, while a therapist focuses on talk therapy and counseling. Many patients benefit from both approaches, and understanding the key differences between psychiatry and therapy can help you decide what’s right for you.
Treatment length varies by condition and response. Some patients see improvement in a few months; others benefit from ongoing care. Your provider will set a personalized plan.
Lyra Health is a mental health benefits provider that partners with employers to offer mental health services as part of employee benefits packages. Check with your HR or benefits department to see if your employer offers coverage through Lyra.
Psychiatry takes a medical approach, focusing on diagnosing, treating, and preventing mental illnesses, often incorporating medication management. Therapy involves talk-based interventions aimed at addressing emotional difficulties and fostering personal growth. If you’re exploring your options, learning more about psychiatry and therapy can help you make an informed decision.
Yes. In-person visits are available at our Durham, NC locations, depending on provider availability
Yes. Most visits are conveniently held online through our secure Doxy.me platform. You’ll receive a link by email or text before each session.
Click the link sent to you, select your provider’s name from the dropdown menu, then click “Enter Room” to check in. Log in at least 5 minutes before your appointment time.
- North Carolina: All services offered, including Medication Management, Psychotherapy, TMS, LAI, and Chronic Care Management. In-person visits are also available depending on the provider.
- Georgia: Medication Management and Psychotherapy
- TN, MO, AR, AZ, NY, OK: Medication Management only
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